| rev:text
| - They lost my things and damaged many items but do not seem to take any responsibility. STILL WAITING FOR THEM TO FIND MY ITEMS!!
Absolutely bad customer service. DO NOT USE THIS MOVING COMPANY IF YOU CARE FOR YOUR THINGS AND DO NOT WANT TO DEAL WITH BELOW
I used this company for my move - pick up date Dec 18th 2015, final delivery date - Feb 17th 2016.
Too many bad things
1. 17th Dec 2015 - Original pick up date from San Diego - Pick up date was guaranteed while setting up order but on the day of the pick up, the driver was delayed and did not even call until half hour after pickup time and notified he is not going to make it. This caused me lot of inconvenience at work as I had to do this on another working day.
2. 17th Dec 2015 - I was promised a $100 discount by one female on the phone from the moving company. Executive movers lady was on speaker phone and my friend also witnessed this conversation between me and her. Later when I called/emailed so many times - they refused having made any such promise and said I have no documentation for the same. Please make sure you take everything in writing
3. 18th Dec 2015 - Finally the driver showed up that too he came late. They did not put stickers on all items - I have pictures of some items which dint make it. I was told on phone that there would be separators between my things and other people's things, but there were none - they just go by stickers and dump things in the truck mixed with other people's items. They lost so many items of mine - detailed email to them below which I have not received any response so far
4. Around 21-23rd Dec - I inquire on phone regarding status of my items and get to know that they have my stuff in Las Vegas and dont plan to send it immediately. When I did the booking I was told there are everyday trucks in the California Washington route but it was false!!
5. Mid Jan 2016 - I had some travel plan later so asked them to hold the items - which was included in the tariff I paid. I was ready to take delivery around mid - January but wanted to get a rough idea so that I can ask them to start the shipment but most times nobody picks up the number given and whenever I get through, there is no proper estimate shared with me.
24th Jan 2016 - First available date for pick - was notified to the company by email.
1st Feb 2016 - Moving company emailed me saying truck has left with my items and I was expecting it in 2-3 days.
5th Feb 2016 - After many calls I made - moving company emails - truck has not left - it will leave on Sunday Feb 7th 2016. I was not even notified regarding this delay.
17th Feb 2016 - 25 days later - the driver finally brings my things. In the meanwhile there are many phone calls and emails to know status for exact delivery date but I am not told regarding that. I was supposed to pay remaining $654 and the previous day, I told the driver on phone I have my checkbook with me and he dint say anything regarding cash/money order.
At delivery location, driver asked me to pay in cash/money order without even seeing my items. After some arguments I got him the money order from Bank of America - now he says this is not acceptable - I am going back. Now he asked me $1100 as new charges just for the confusion he created himself and then after a long time got down the amount to $705 which I paid in cash and finally got my stuff. They lost items and damaged items. Here is letter I sent to moving company with still no response or home.
I am extremely tired writing this review, will come back later and update more later.
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Here is letter I sent to moving company with still no response or home.
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Hi Danielle, Trish,
Please ignore previous email. Adding job number 709094 to the subject and re-sending the email.
My items were delivered yesterday (January 17th 2016).
Following items are missing from my inventory that was delivered yesterday. Attached inventory sheet.
Item number 17
Item number 25
Item number 36
Item number 39
Item number 43
Item number 50
Following are the items I know are missing so far -
Yamaha Piano/musical keyboard and music books in the same box - this is a big box
Dining table glass top piece - oval shape
Shelves of the shoe stand - only the frames were delivered.
I feel the items were handled in a casual and cavalier manner by your staff and therefore it is lost. I am really upset regarding the loss of these, but will be better if you can trace them.
Can you please have the warehouse checked and let me know, if you have missed transporting these?
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