This place serves two separate institutions (Humber & Guelph-Humber) and two campuses (North and Lakeshore) and trust me when I say inefficient doesn't even begin to cover it!
Yesterday was a perfect storm...
Metro passes are made available at a discount price through the bookstore the 27th of every month. This month the 27th was a Saturday so Monday afternoon, everyone and their mother went to the bookstore to get their pass!
I hate lineups just as much as the next guy, but what I really hate is inefficient lineups! There are three checkout points in this place and yet only one area is designated to sell metro passes.
To make matters worse they not only have to check your student ID to verify that you are student (understandable), they also have to check your name off a list. Sounds harmless right? The list is paper... there is a 700 page booklet sorted by ID number that needs to be checked off before you get your metro pass. Seriously how hard would it be to put these things in excel of all things to expedite the process (higher learning indeed).
The result is a lineup that coiled the entire length of the bookstore twice and took almost one hour to get through! Icing on the cake... I almost got kicked out for drinking my Perrier (that I bought earlier) in the lineup. Apparently drinks are a big no-no. I told the woman to bite me, I finished the bottle and refused to leave the lineup (I had waited 35 minutes at this point and was ready to put up a fight).
I think next time I will splurge the $12 I would have saved and just get my pass though the station.