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  • This hotel was a MAJOR disappointment, particularly for the price and all the false hype it's received. 1) Yes, it's in an old bank, but it's full of modern art that doesn't flow at all with the historic nature of the building or the decor that fills it. 2) Besides for the art, the rooms are so cheaply decorated. Our room was really depressing. It was dimly lit, hardly decorated, and the fixtures and furniture were really tacky/cheap. 3) It smells! The room--and most of the hotel--has a musty, old smell to it. 4) The staff are all high school or college students who completely lack any sense of customer service. We asked about a tour of Montreal and they said they'd find out the details and call us back. They found out basic info that was not very helpful, then never even followed-up on the rest of our questions. 5) The hotel is majorly lacking in porters and concierges. We waited 15 minutes for a bellman to gather our bags from the room. Finally, after waiting so long, we just hauled our 5 bags downstairs ourselves. Yes, it's in a great location but no, I do not recommend this hotel. Spend a little more and stay at a hotel that's worth its reputation--the St. James.
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