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  • First let me preference this review by saying that I contacted Hayashi (via email) the day after the last incident happened and they have not responded to me, which is unfortunate. Our first visit to Hayashi was when they first opened and it ended with us leaving before we were even seated due to the fact that there was such confusion with the hostesses. We went back a few weeks later and it seems as if there was still a cloud of confusion lingering. We told the hostess we would like to sit in the bar for happy hour and we asked her if we could sit anywhere in the bar and she said yes and seated us in a booth. After sitting there and being ignored for quite awhile my husband went and asked the hostess if there was a server available. Soon after our waiter came to the table and we asked about the happy hour specials which he started to recite. We asked if there was a menu available for the happy hour and he returned with a photo copy of a menu. We ordered a couple of martinis and some sushi. At least 10 minutes had passed and considering the fact that there were only four people sitting at the bar and another booth of customers the wait seemed excessive. Finally our waiter showed up without drinks or food and told us that we had to be physically sitting at the bar to have the happy hour pricing... seriously?! So after almost 30 minutes of being in the restaurant we don't have drinks or food and we are told we now have to move to the bar, which we did. The bartender seemed occupied with cutting, cleaning and talking with a couple of girls that she didn't even notice we were there. We got her attention and she asked us what we wanted. We asked her if the waiter transferred over our order from the booth and were told no, he did not. So again we order. After all of this we were ready to leave but we were hungry and needed a drink! Thankfully the sushi chef was good, as was the sushi. The drinks were just "ok" and again, the vibe was just lame. That coupled with the lack of responsibility on the part of Hayashi to respond to my initial complaint is disappointing. I really doubt if we'll go back.
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