I've been in here a couple times and never had any issues. Good deals on a large inventory too. My GF has purchased a lot of stuff from here in the past, as she is a more experienced skier than I am, and she always has positive experiences. I tagged along with her to drop off some skis to get waxed and I decided I would buy my first pair of boots. Pete, the manager, helped us through our whole experience and was a professional. He said he's been skiing for 40 years. He asked me some questions about my skiing level and picked out some boots for me to try on and get a feel for. I tried on 5 or 6 pairs and I ended up going with the first ones he suggested. He even guided me through what size/type of skis and poles I should get. 5 star experience at this store.