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  • What a painful process it was purchasing our car here. If it was a brand new vehicle, we would've DEFINITELY headed to another dealership...but my husband fell in love with a used car here, so we stayed despite our better judgement. Our salesman Mark was very nice, but the way he had to keep going back and forth with his badboy sales manager Chris to negotiate and kept playing the "I'm stuck in the middle" song over and over, it quickly became annoying. After 2+ hours of getting nowhere, my husband gave up and left. They called him back numerous times with the "it won't last at this price" and "after today the price goes up $500" shpeel. All of a sudden it was "urgent" that he decide. He told them he needed to think it over after they just pissed him off. So we go back a few days later after he cools down and guess what...the car is still there!! He signs the purchase agreement and gives a $500 deposit check (which we're told would be destroyed when they receive our bank funds and we pick up the car), no problem. A few days later I check our banking transactions online and find they have cashed the deposit check. Say what? That wasn't the plan. Ok...I'm assuming they'll just issue us a check for the $500 overpayment when we pick up the car. NOPE. They tell us it is their "policy" to wait until the certified bank funds clear. Makes no sense, but I'm so frustrated at this point, we drive home the car that we just overpaid for...which by the way was not cleaned out (soda in the cup holder, floor carpet on driver's side dirty) AND was only filled with 1/4 tank of gas. I'm not exactly sure what their miscellaneous dealership "fees" cover, but a full tank of gas is not an unreasonable expectation. Fast forward 3 weeks later and after a phone call with their finance manager Josh, who could provide no reasonable excuse for the delay, we finally received a check for overpayment on the car. Never again will we do business here. Ever. Not when there are a thousand other dealerships around town.
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