| rev:text
| - CHECK YOUR BILLS!!!!! THEY MIGHT PUT EXTRA STUFF ON IT
I came with 10 friends and we all asked for separate bills. Each of us had 2 beers and some food. When we finished and it came to settle - she double checked who will be paying for what and we all explained what we had ordered. But then she ended up saying we had an extra 3 beers unaccounted for.
After going back and forwards with her, we asked for the manager. The manager explained the system, how the waitresses order drinks, how the bartender pours them, and how they get delivered to the table, a system she claims was fool proof. I asked for her to look at the camera and count how many beers we actually had delivered, but she could not do it at the time for some reason.
After further arguments she said if we leave (without paying for the beers we did not order or drink) we will be blackballed from ever coming back.
We decided to pay for the beers, but mentioned that we will not be tipping for twice the beer costs in the future, as we are frequent visitors. At this point the manager decided she will give us a voucher to cover the cost of the beer if we promise to tip during future visits.
She explained, she could not give let us walk from the beers that were put in the system due to the corporate policy.
-------- Previous review ---------
Pros:
- nice patio
- known quality (Same as any other firkin)
Cons:
- They keep running out of food and drinks
- Manager does not take criticism well, says the kitchen is small to have all supplies
This is the second time I have been at the restaurant.
The first time we came on a Monday (They were supposed to have discounted burgers) but they claimed that since it was a Holiday the specials did not count. On top of that they ran out of burger meat (How is this possible? Go the the store next door, buy beef and you are back in running!)
We ended up ordering fish and chips and nachos, it was good.
Second time, during game 5 of baseball playoffs they ran out of 2 types of beer, One Butler is their house brand.
I was really disappointed at this level of service and asked to talk to the manger. I told her that it is not acceptable for them to run out of food and drinks, and that they should put something else on special once they run out of food.
She was not happy with my suggestion, and said that it is not her fault, it was a long weekend so their beer supplier did not deliver on Monday... (As if you did not know that ahead of the time, that it was a long weekend and could not have made any other plans to get the supplies in). She said she cannot put anything else on sale since it is corporate decision.
I am not going here ever again, I will go to Eden across the street from now on.
I wish the bar good luck with new restaurants and bars that will open up in the area in the future, this place will be empty.
Ambiance ( 5 stars):
very high ceilings, they have a few tvs for sports...
Service: (1 star)
The manager's disregard for customer satisfaction is very low. The servers however are okey.
Food: (3 stars)
Good when they have it, but they keep running out of food. Really disappointing.
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