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| - Went to this place in Rocky River after my wife had tasted what she termed "the best lemon donut that I have ever had" from the Canal Fulton location. Since it was mothers day and the RR location was much closer to our house, we decided to go there instead. My wife went in and made the order while I stayed in the car with our baby. She said that while she was there the oil had overheated and was smoking- making her asthma flare up. But we appreciated the care it took to make the donuts individually to order.
When she came back, she had 8 donuts including two of the vaunted lemon donuts and one lemon raspberry donut. They were warm from the frying and I couldn't wait to take a bite. The donut was crisp and tasty for a cake style donut, but there was literally NO LEMON FLAVOR on the donut. I smelled it to make sure and asked my wife if she might have gotten a glazed donut instead. No, she said, she was sure she'd ordered lemon. I gave her a bite of mine. She agreed, this was completely different from the other donut she had from the other location. Ok, no biggie, maybe they made a mistake and gave us the wrong donut. Worse things have happened so I took the donuts and went back inside.
When I told the girl at the counter that there must have been a mistake, that these were not lemon donuts she insisted that they were and that she had dipped them herself. I offered her one of the uneaten lemon donuts to taste or smell to verify for herself but she refused. She did ask if I wanted to replace the donut with another flavor but the reason that we had come was for the amazing lemon donuts and she said that there was no way that she had used the wrong kind of glaze and that she was sure that these were the real lemon donuts. "Ok" I said and walked out.
Now let me say, I rarely ever give negative reviews especially to small businesses. But it was really unfortunate that this young lady was so sure that she couldn't have made a simple error about what glaze she had used. I mean, if there is the wrong glaze in the lemon bin, you should darned well find out. I'm not exaggerating here- there was literally no lemon flavor in the glaze, nothing like the bright, zest enhanced tart glaze that my wife had at the other branch. Ultimately, if a customer has issues like this, you would be wise to at least investigate before dismissing him completely. You'll just piss off dozens of customers down the line who were expecting a premium lemon donut.
The other donuts were fine, I liked the maple bacon one and the hazelnut coffee was decent as well, but I was pretty angry about what transpired in the restaurant and I do not plan to go back there. We will be making the extra drive to go to the one at Canal Fulton which seems to get better reviews anyways.
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