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  • Our family of 3 asked when placing our order if our home fries could be cooked longer and/or be crispy. The waitress told us she would try and ask but wasn't sure because it was busy. Our food came and our home fries looked like boiled potatoes that had barely hit the flat top for browning. We asked the waitress why they weren't able to accommodate our requests and she said if we wanted them crispy she would take them back and we would have to wait 20 min. We asked why wasn't the request put forth when giving in our order since that was what we asked for and she stated that on weekends they are very busy and everyone asks for it and if they were to accommodate everyone it would be crazy. I questioned her if everyone asks then why do they not provide crispier home fries and she got upset and said she would take our food back and we said no at this point and continued on with our meal since we didn't want to wait an additional 20 min. My husband then saw her go to the gentleman that was attending to all the payments from customers (we were assuming he was the manager or owner) and told him what we were asking for and he squinted his face in and shook his head as if he was saying no way and as if we had asked and brought something up so ridiculous. We couldn't believe how horrible the customer service was. The waitress did not even ask us how our meal was while we were eating and asked the table next to us loudly so we could hear. The message we clearly got is that this location only cares about pushing food out as fast as they can so get the next table in. They do not care about their customers and cannot even provide the basic of customer service. We definitely will not be going back for this reason on how something so simple was mismanaged and poorly taken care of. Since it was horrible service we did not tip. We always tip over and beyond but definitely felt the woman did not deserve anything with her attitude and how she handled the situation. Breakfast here is so so and the only thing going for them is the location. I'm sure that's all they're counting on for business and will continue with crappy service. Hopefully more people can provide their reviews and make them realize there is a way of handling customers better than they currently are.
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