After arriving and answering the standard questions, I realized I had not had a massage in a while. That said, I thought I was there for relaxation but I was wrong. Apparently, I had some knots in my upper back that I was unaware of. John was gracious and worked diligently to relieve me of the knots. I have since come to realize the knots were the result of the way I sleep on that side. A couple weeks later, I still have tenderness in that area. John also unearthed some knots in my hand and the back of my knee (I didn't know these were possible) and the relief felt good. I am giving John 4 stars because I typically relax during a massage. He worked so hard on my back, I was not able to reach the high level of relaxation that I was expecting. Also, the white noise was appreciated given the possibility of noise outside the room, but it at the same time, was a bit distracting. I will return for that relaxing massage I sought on my first visit.