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| - From a REALTOR'S VIEW... I was personally ripped off by ROBERT KLINE when he ran REMAX 2000!
This company *LOST* hundreds of thousands of dollars in realtor commissions, homeowner's rental payments and tenant's security deposits. He is NOW onto his next venture of which I received by email where he is selling Costa Rica property to "investors" and training realtors to sell people into off shore real estate "investments".
Regarding his Property Management Company ~
TO any TENANT or HOMEOWNER ~ Do your research! It is as important to find the right home for you and your family as it is important to make sure it is being managed by a reputable property management company. When going on Yelp and finding a lot of NEGATIVE REVIEWS ~ it says a lot about how a company treats their owners and tenants!!
It is always shocking to me that when your business is solely based upon how you treat your customers and your reputation is all you have, that there is so much shady stuff going on, all in the name of squeezing as much money from the customer as possible.
If you are already in a contract with a shady property management company ~ there are things you need to be aware of. #1 KNOW YOUR RIGHTS!! Read the tenant / landlord Act.
The best way for you to fight back is to FILE a FORMAL, WRITTEN COMPLAINT directly to the ARIZONA DEPARTMENT of REAL ESTATE!! Contact them and they will be happy to walk you thru the process. This may be your ONLY REMEDY! If you expect a dishonest company to act honestly, you are fooling yourself.
If enough people file complaints, a pattern will develop and the ADRE will not tolerate the Real Estate community to be tarnished by shady brokers and their real estate agents. THEY WILL TAKE ACTION!! They will revoke licenses and put companies out of business. Just 1 complaint may trigger an AUDIT of the companies records, receipts and bank accounts. They will look for irregularities so detailed information is necessary to be included with the complaint. Be assured the ADRE is not timid in ordering a business be permanently shuttered.
KNOW YOUR RIGHTS!!!
Upon SIGNING ANY LEASE or PROPERTY MANAGEMENT AGREEMENT... if it is NOT IN WRITING, then it is most likely NOT ENFORCEABLE!! NEVER, EVER, NEVER... sign anything unless all blanks are filled in and all issues are addressed IN WRITING within the management agreement or Lease. Make sure you have an "out" clause if the company does NOT PERFORM! Specify deadlines with an automatic return of deposits / funding accounts.
**As the property owner: If you feel something is going on with your money ~ not being paid on time; not getting proper vendor receipts (with dates, signatures, description of services, Full name of Vendor, their address, phone number and serviceman's name... there probably is something NOT RIGHT going on!! DEMAND Copies and responses!! Put all requests IN WRITING (preferable email as this form of communication is recognized by courts and is TIME & DATE STAMPED). ALWAYS give deadlines for getting requested information.
Also, please know that property management companies cannot possibly make their overhead by just collecting $50 - $100 managing fees from the owner. They have to create revenue and they do this by charging for tenant phone calls, home visits, repair arrangements, etc... they can be quite creative when coming up with new fees and they don't care whether the owner or the tenant or if they can get away with it, both parties paying these fees. That is why it is imperative to get everything in writing with funding limits and limiting the company acting with/without owner's permission all spelled out.
**As the Tenant: The leasing agent you meet at the property needs to be treated like a car salesman... they are there to sell you on the home and make money! They will say almost anything, (promise the moon and the stars) to rent the property.
*Remember this agent does NOT work for you!! The more money they can get from you is the more money they make. Almost everything is negotiable, even the rental price! Make sure the Rental Tax is the amount for that city!! Look out for administrative fees and all kinds of "junk" fees being tossed in and will be included unless the prospective tenant questions these charges. Negotiate ALL terms. If going back to their office, try not to sign anything and take copies of EVERYTHING. If they don't want you to take a copy of a document, then that is the #1 paper you need to be reading top to bottom, word for word! You may be signing some very important rights away and you need to be clear of what that is. This will also be the greatest opportunity for the agent to pressure you into agreeing to things without thoroughly thinking it through. MOST IMPORTANT: When you are walking a property, make sure you check everything out!! Take notes and take pictures if needed, and include all repairs into the lease with a firm time frame as to when these will be taken care of.
GOOD LUCK TO ALL!
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