So disappointing. Today I went in for a massage and was not greeted. I walked to the front desk and informed McKenna at 5:45 PM I was checking in for my appointment at 6:00. Once I informed McKenna I was here to check in she replied with " okay your all checked in, I used the service you had left over on your account". She did not look at me or tell me where to go. As I found my way to the waiting room I waited for my name to be called by the massage therapist up until 6:02. After entering the room with Shalien she asked what oil I prefer and once I informed her she said okay ill let you get changed. That was it. I guess I was expecting her to ask why I was in or what I would like to be worked on but that wasn't the case. After 6 minutes Shalien finally entered the room and began the message. While getting massaged I asked if she could do a lighter pressure. She giggled and said yes I will try because heavy hands is my specialty. I was pretty bummed when I heard this because when I called a few days ago to get an appointment with Jessica who has soft hands and is very relaxing I was informed by a receptionist that Jessica and Shalien were identical in style. Anyways, after the message ended I got dressed and looked at the time and it was 6:55. I found this surprising since I payed a good amount of money to receive a one hour massage and did not even get that. Finally as I was heading out I was not told have a good day just merely looked at as I walked out. All I can says was I am just so sad and disappointed with my visit here and would not recommend anyone come here for an appointment. I can not believe the customer service I received. ):