Didn't expect to be writing a review for McDonalds but I didn't expect I would be craving a yogurt parfait after work past midnight either so here we are~
I just had to make a shout-out to the manager in charge with the best service recovery. No, she did not give me my thing for free but the way she handled the situation, she must be commended.
Went through the drive thru and ordered a parfait for a dollar. Drove to the next window and the cashier charges us $12 even after telling her to wait and to double check. Awkward. But the manager immediately came over to the window and refunded us. Continuously apologizing for the inconvenience and explaining to us that the cashier will listen better when trying to communicate.
Small action but meaningful gesture!