Just had my spring repaired on my garage door by Gecko. I called later afternoon and scheduled for first thing the next morning. Sent me a confirmation text along with the price estimate. Recommended replacing both springs (have a two spring set up) for slightly more an it seemed like a good idea considering it would only be a matter of time before the other goes. I usually get 5-6 years out of springs in Arizona so it was worth changing it out for an additional $100. If I have any issues with my garage door I will be calling them back for service!