Dr. Donaldson and the staff here were amazing. They took the time to make sure that I was comfortable by offering me water or coffee (which sounds small, but really was comforting). They also explained what was happening in my kitty's X-ray, and all of the different options that I had. They even only charged me for half of the cost of the X-ray because the last photo my cat had refused to stay still. Overall, I am incredibly happy and would recommend it highly.