I've been going to this location for a year now, since my work location moved to downtown. I have never had a bad experience with this store. The staff members that I have encountered have been very friendly and helpful. I've never had to wait in a line to check out. I don't know about the bathrooms, but I would say if you don't like them and you work across the street, then use the bathrooms at your work and quit complaining. A couple of reviews on here sound as if the reviewer was having a bad day and was just looking for something to blame it on. Just sayin'.