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  • Got in to see Dr. Monroe on super short notice after I broke my elbow. He was kind enough to take my appointment after my coworker asked him to. He is a great doctor and was very nice. My most recent visit showed that my fracture displaced and he wanted a consult with an elbow specialist and said he would call me once he got word from him. He called me the very next day and told me he wanted me to see this other doctor. The only reason I knocked a star off was because I asked for a copy of my X-Rays, and brought them home only to realize that the disc didn't include my most recent ones, that showed the displacement. Its hard to get through by phone, you have to leave a message and they call you back. The front office called and said that the X-Ray tech said those were the only X-Rays they had and started questioning how many visits I had to the office. She then transferred me to Shay(?) who answered with a kind of attitude. I was kind of shocked because she helped Jameson (Xray tech) do my X-Rays the week before and she was very nice and bubbly. Her demeanor on the phone really put me off, but I was just wondering where the X-Rays went. She got my number, said she'd find out and hung up. She then called me back and was still short with me saying that they had them and I could pick them up the next day. Jameson had written a note on my X-Ray disc, apologizing for the inconvenience. All in all the my experience with this office was great, minus that little snafu. Dr. Monroe is very nice and I'm kind of bummed I am not continuing my care with him, though I do have knee issues that I will probably go to him for.
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