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  • I was referred to Dr. Valerie Sorkin-Wells two years ago by a friend after my long time doctor retired. My first visit was fine. But my second visit last month is where things began to decline. Prior to a recent procedure, her staff argued with me about obtaining a urine sample. This was after I was told not to have anything to eat or drink after midnight. I was unable to produce a sample. So needless to say I was not made to feel at ease prior to the procedure where I was given anesthesia and already feeling anxious and nervous. The doctor herself has good bedside manners but her staff is petty, condescending and puerile; they lack empathy and basic customer service skills. After getting a bill for a recent procedure that was much larger than I was initially told by the staff, I expressed concern. And after an acrimonious discussion yesterday with the heartless office manager, Diane, I was basically informed I could not see the doctor until I paid. I never at any time told any member of the staff I wouldn't pay, in fact payment had been discussed in advance, so I was confused. The lack of communication is disappointing to say the least. After listening to the office manager admonish me like I was a child, I left the office upset, and without the scheduled follow up visit that I was there for. Her condescension and disdain was palpable, her attitude was rude and unnecessary. I will seek a new physician for healthcare needs in the future, one with a warm and welcoming staff, not mean-spirited women with a clear disdain for patients.
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