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| - Went for lunch today with 2 friends, one who drove all the way from Buckeye.
I have not had a bad experience at Brookside, until today. I've been here before at night, on weekends.
Today the service was atrocious! Our server was April. She was rude from the moment we gave her our orders. My friend ordered her burger w/o onions because she is highly allergic. She ordered tots. Her food came with onions and French fries.
When my friend pointed out the errors, Aoril's rude behavior escalated to the point where arguing occurred. This was all happening in front of my friends' 5 year old son.
Both myself and my friend have worked as waitresses in the past and would never treat a customer this way.
My friend spoke to the manager, Mark, he apologized and gave us all %10 off our bills.
While this was a nice gesture, it didn't make up for the fact that our lunch experience was ruined.
After this experience, I can honestly say, my friends and I will not be back.
I am hoping that April, at the very least, is reprimanded, so that this does not happen to any other customers.
I am hoping that the owner of this establishment reads this and terminates April.
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