The owner Robert was very friendly and informative. He kindly set up an appointment to have our new home rekeyed and provided the price it would cost to do so. I also requested Robert to please give me a 30 minute heads up so I could have time to get home to have the work done. Bobby (the senior locksmith) came out to our home and arrived before I could get home and he was great to call me to let me know he was already here. I apologized for being behind schedule, and in spite of my tardiness in arriving, (I know that he had a busy schedule) Bobby was cool about it. While rekeying the door locks, Bobby explained a device that makes it more difficult for a lock to be picked and I opted to have them installed on the dead bolts. He only charged me for one of them which was a totally cool and unexpected. I am very impressed with ACME Locksmith here in Mesa and will be using them any time we need repairs, rekeying or new locks on our home. Thanks Bobby for being so cool and for your great job! Finally, I want to thank you Robert, not only for your great customer service, but for also being a veteran. Thanks for your sacrifice and service to our country. You'll always have our family's gratitude for that.