Went in looking for a tablet of some kind. I was very interested in the Kindle, but the person had no information on it and couldn't find anyone who could tell us anything about it. He bragged about his knowledge for Samsung tablets so I decided to look at those. He talked about a certain model and how amazing it was, I was sold!
This is where it went downhill. We left to look at SD cards and then came back to buy this tablet. The gentleman helping us was nowhere to be found so we found someone else to help us. The model on display that was spoken so highly of is a discontinued model that they didn't even sell anymore!! So the new guy we were talking to brought over a lady that talked us into the newer model. Reluctantly I agreed, but again their store doesn't carry the new model either.
I am frustrated with original lack of knowledge as to the original product I wanted. I am more frustrated with being so excited about a product that isn't even being sold anymore, but is on display and was being talked about by an employee. They attempted to up-sell twice, but failed.
The only positive thing I have to say is although the first gentlemen had no knowledge of kindles and tried to sell me a product that has been discontinued, he was very friendly and had a great attitude. I wish the same could be said for the last two people that helped us. The lady was cold, rude, and seemed genuinely annoyed about helping us. And the other guy was extremely unprofessional and not knowledgeable at all.
Money is not a concern here so unfortunately this store lost out on a sale and any further sales.