My coworkers and I typically order to-go food here at least once a week. We love their quality of food and their insanity sauce for their hot wings! It has a great amount of kick that we all love! Typically my coworkers always offer to pick up the food, and my visit last week was the first time I came in.
I unfortunately wasn't greeted at the door right away. I stood in the front for about 5 minutes just waiting for someone to walk down the hallway and see me. I almost was about to just walk right into the restaurant before someone spotted me. After mentioning I was picking up a to-go order, I was sent over to the bar. There I waited another 15 minutes before my food finally came out. It was about 20 minutes longer than they said the food would be. I didn't really mind because I wasn't too much in a rush. But the people taking the phone orders should have a better estimate on the time it will take for the order to be ready, so that myself (and others) can plan out the appropriate time to pick it up.