I had a flat tire on Monday and thought I had bought my tires from Big O so that's where I headed. I came an hour and a half before they closed and I believe I was helped by the manager. He was obviously annoyed I had come and as he helped me, he sighed a lot and was short with his answers. He looked up my number and we discovered I had bought tires for a previous car from them but not my current tires. I left and remembered I had purchased them from Pep Boys, so that's where I headed.
Pep Boys was across town so by the time I got there, it was about an hour an a half before they closed. The experience was night and day from the one I had at Big O. I was greeted upon entry and the gentleman was very nice, told me the wait time and said they would get it taken care of. I waited in the waiting room and when they finished, he brought me the paperwork and said I was all set. The flat was covered and I didn't owe anything (I think I have hazard insurance or something)!
If you are looking for tires or any car needs, I highly recommend Pep Boys on Arizona Ave!