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| - I have been using Cranberry HIlls to cater meetings for 3-4 years. I have never eaten in the restaurant. In general, I try and support local businesses, although it's often easier (and even cheaper) to just order catering from Corner Bakery or something. I have never had particularly good service from Cranberry Hills and often have a rather unpleasant time placing the orders, but the food has always been pretty good. Well, today, they forgot to deliver my order for a meeting, and when I was put on the phone with Jeri to resolve she was actually kind of rude saying "what order?." I was appreciative that they scrambled to get the order together and deliver one hour after the scheduled time...but you can imagine, I was very frustrated and asked to have a discount on the bill, so when she called back, she said she would waive the delivery fee ($5) and required 15% gratuity. The gratuity goes to the delivery driver and the kitchen staff... not the catering management that made the error in scheduling my order. I didn't want them to get penalized for the management's mistake, but Geri assured me the staff would be taken care of and was defensive that she had to stop taking new orders to help get my order out. When the order finally came and I received the bill, the gratuity was still included... but they waived the $5 delivery fee. Gee thanks. This was the last of my frustrating interactions with Cranberry Hills for catering - I will stick with more reliable companies in the future.
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