| rev:text
| - I first got this place when my at the time boyfriend and I were moving into. New place and didn't have enough room for everything. We got the bigger storage unit and while the first year we were paying for storage was good, never ha problems, but then again we never interacted with the staff other than to set up the storage. Come down the road to we were no longer together and we were splitting up the items and I got my own storage at the same place. A smaller "air conditioned" unit. It was an adequate size, however when I went to pay for the storage unit that I reserved online, they didn't have any in that size. Okay, maybe it's an Internet miscommunication error? Not such a big deal- but what really did it for me was when I went to cancel my storage unit. Cancelled the storage unit via email, or so I thought, and to come later find they were still charging me storage fees. I wrote them about it, and nada..so I ended up writing what I believe it the corporate location....found out that they had the wrong address, phone number and email address on file for me. Oh, and for the first few months of trying to sign up online to pay the storage they "couldn't find my account" maybe it's because they put in the gate code that I chose wrong...? Yup. Anyway, I wrote corporate in which j suppose they contact the management at this facility and per copied email..this was my response.
"I will try to explain all of your issues as stated in your call, First about the wrong phone number and address: Yes there was an error made when we entered your phone number but not with your address. we copy exactly what you write on the tenant info sheet, which is given to you to fill out at the time of rental. When a payment is missed: We MAIL , E-MAIL, and then Call the tenant to find out why. Second: you claim to have called in March to " cancel " your storage. We do not accept verbal terminations, as per your contract we must have a minimum of 10 day WRITTEN notice. We have a form in the office which is detailed to your unit. Also we have nothing in your file that shows you were planning on leaving. And finally IF you were planning on leaving, then why do you still have your locks on the unit? Until you terminate and remove your locks, that unit still belongs to you and you will be charged for it. Your last payment was made 2/8/16. Your next payment was due on 3/4/16, on 3/14/16 you were charged a late fee. then on 4/4/16 your payment was due and again on 4/14/16 you were charged a late fee and now a lien fee because you are over 60 days late. All of this is done according to the contract you signed."
So basically, calling me a liar. I responded in a PROFESSIONAL way as I explained the locks were on it, but I did not have the keys anymore as my last trip was in February and there was NOTHING in my storage unit.
I was okay with the poor communication, as I didn't go to the storage or deal with them often. I was okay with the wrong gate code being entered, but I do not and will not accept poor customer service. And to me, that's exactly what they provided. If any at all.
Remember you get what you pay for and this place IS cheaper than most, however the poor customer service and lack of responsibility on their end is not worth it.
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