The 2-star is for their food, not their service. I don't have much to complain about the service, this is not fine dining so you def shouldn't expect a fine dining experience... I've been a Cheesecake Factory fan since I was 18... I'm so familiar with their menu and how the food should taste because I always order the same things every time. I ordered shrimp scampi and steak Diane today as usual, the presentation was horrible. Steak was over cooked and fries were soggy. I've never been disappointed in my food in CCF but today was a first. I don't recommend coming here, maybe try a different location.