Dear Michelle,
I am so sorry for the misunderstanding. I would never intentionally overcharge a customer. I obviously made a mistake and would hate for you to avoid shopping with us because of me. I would like to rectify the situation the next time you come in. Please mention this review to myself or the store manager Jay so we can get this taken care of. I appreciate you bringing this to my attention because I pride myself on providing excellent customer service and it saddens me to know I let you down.
Sincerely,
Jillian (the girl behind the counter)