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| - I would have given a higher rating because up until yesterday, I was very happy with the service of pre-paying my mothers cremation. That was done through Ron and it went seamlessly and professional. Done only 3 days prior to my mothers passing and I had no idea mom would pass so unexpectedly.
5 days after her passing, I had an appointment to meet with a funeral director to finalize all paperwork before cremation takes place (will and can be up to 2 weeks later???) The director Perea? greeted me, introduced herself, walked me back to a room....and not at ANY time before, during, or after this appointment, did she once mention to me, sorry for your loss, or how am I doing, did not acknowledge the loss of my mother in any way/shape/or form in a sympathetic way...absolutely nothing, very business like, to the point...I would think being in the business of death, a show of compassion/sympathy to family, would go along way.
Maybe she was having a bad day as she literally excused herself abruptly from the room, could hear her running down the hallway, and returned stating, sorry she needed to use the bathroom, however no excuse for not showing any acknowledgment to me of my mothers death or extending any kind words to me.
I went with Best due to price of a "direct" cremation as my mothers wishes were no funeral wanted and only ashes returned to me. They had the better price but if you are looking for a more compassionate experience, you might want to go elsewhere. Don't know about any other staff there as far as directors, maybe ask for someone other than her prior.
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