| rev:text
| - I am teetering on the opinion that they may deserve five stars.... but.... I'm afraid that I don't have enough experience with other places to determine if they are as good as it gets... however, I am a fan and this is my first place of choice.
The GOOD:
The lady that handles the intake is awesome. She's super cool. She will sale to you in a heartbeat though, so don't be too swept away by her charm, fellas.
I've received a voicemail from a dude there that I never talked to in person but his voice sounded like he was a genuinely nice person. My impression is that they are "good people". That, or I'm really naive and gullible. Oh well, ignorance is bliss!
They are super fast. I've never had to wait long for any repair. They even apologize if you drop it off late and unannounced and they can't get to it until the following morning or afternoon. Seriously. They were actually apologetic despite me never expecting them to just jump right on it without an appointment. I was impressed.
They communicate excellently over the phone and in person. They won't do anything without telling you, and will offer full prices quotes, and may even offer a discount on some of the less expensive stuff if you agree to allow them to service something that will (apparently) give them more profit. It's cool because you can agree or disagree with what they offer and they won't push you. I got the impression that they simply offer it, tell you why they think you should do it, but don't give you a hard time or make you feel stupid if you say no.
They actually listen to your concern and focus on that first, before trying to sell you other stuff.
Apparently, warranties are included with their repairs.
I believe they sometimes go ahead and just fix little things for you while they're at it, maybe more so if you have already purchased or agreed to a lot of other services. They got my check engine light to go off by removing some corrosion around some valve or whatever and they didn't charge me for this. Yeah, maybe it wasn't much, but they didn't have to do it at all.
The MEH:
They will, like most places, try and get you to replace every little thing that might be slightly wrong with your car while you're there. Just be careful and remember to stay strong if you must. As I have mentioned, they seem respectful of your situation even when doing this.
They won't let you bring or purchase your own parts and just charge labor on some jobs. You have to use theirs. I asked. They say the reason is warranty, but still, I've been to places that allow your own parts that you can purchase. For some things, who cares if there is a warranty on it? What if you didn't care about warranties for any of it? Will they still insist on using their own expensive parts? Probably. Such as, I'll provide a tire and you put it on for me? Simple. Maybe they'll do that much, but they sure didn't let me provide the parts for my repairs needed.
Though... I understand this might not be all that bad because they want to stand behind their parts and their work, which is part of what makes them nice, so that's why I say meh. Not good. Not bad.
The BAD:
I guess the prices are kind of high... but like I said, everywhere is really high. I mean, have you seen the prices (everywhere) to do something simple such as change brakes and rotors? It's not hard. Yet, it's hundreds of dollars for parts and labor. Crazy. I'll just do my own even it takes longer due to not having super tools.
Overall, I like them. I recommend them to people. They have been, or at least APPEAR to have been, more and more successful as the years go buy.
That being said, it still seems that they have that small business, family charm, which is what I like. You walk into NTB (formerly Tire Kingdom) and it's like walking into some rich person's bathroom. Plain. Boring. Clinical. MONEY DRIVEN. Steele Creek has warmth.
(Speaking of NTB, they really suck. I used to love Tire Kingdom but they are an example of how a business turns only toward the bottom line and takes their finger off of the pulses of what the customers want.)
I think they're successful enough that they don't bother trying to be shady, and by talking to the intake person, you can tell that they care about their reputation. This is where I will do my business until they piss me off somehow.
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