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| - Average Experience gone VERY VERY BAD!!
Horrible experience with customer service. I'll start with the unfathomable. 5 diners order 4 desserts. My mom is eating her Cake with Lemon Curd (don't believe it was on menu), she said it was pretty tasteless, I asked for a bite. I take a forkful and see something GREEN in the filling. I poked around at it, and it appeared to be MOLD. So when the waiter comes by I say there is something GREEN in the cake that I'm sure is not supposed to be there. He takes it away. Doesn't apologize or ask if we would like something else. I got to bathroom and while I am gone waiter comes back, offers no apology and states, the cake wasn't made in house and that was how it came to them. Are you kidding me!! He hands my dad the check and has not even taken the moldy cake off the bill. Are you kidding me!! My dad, being the overly nice guy that he is pays the bill. When I find out later this happened I am totally appalled.
Now to make it even worse, I encouraged my father to email the restaurant and let them know about his horrible experience, he did and after more than a week did not hear back from anyone.
So a supposedly nice restaurant serves moldy food, does not apologize, charges your for it and then doesn't even respond when brought to the attention of someone besides the waiter. Decide for yourself if you want to eat here!!
Additional comments
* Everyone liked the pasta and veal, but it's not solely the food that makes a successful dinner or restaurant.
* We were not welcomed or even acknowledged when we arrived for our reservation
* Waiter acted like he was doing us a service by waiting on us
* Had to ask for bread...twice
* Four pasta entrees and they never came by to ask if we'd like any parmesan cheese, got tired of waiting to get attention of anyone, so ate without
* Very limited selection of appetizers all priced $14 +
* Salad consisted of mix greens...that's it, my teenage son stated the salad at the retirement center was better, and he was right
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