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  • I was looking for a used Jeep Grand Cherokee and found what I was looking for at Chapman. I live in Prescott but couldn't find what I was looking for locally. They had just received a low mileage 1999 in on trade. It had not even been serviced or detailed yet. In the purchase negotiation I asked them to please change all the oils in the differentials, transmission and transfer case. Though I did not get this in writing, they said that when it went through the service department, they would take care of it for me. I had to wait a couple of days for the vehicle to go through the service department and they found a few things that needed to be repaired or replaced. They spent over $1500 on these items. They were very thorough and complete. About a week later, after driving back to Prescott I decided to crawl under the Jeep and look around. I was marveling at how clean a 12 year old vehicle could be. Then I noticed the gaskets had not been disturbed or changed, realizing the dealership had not changed the oils as I had requested. So I called the dealership and inquired about it. I spoke to the sales people and they clearly recalled the deal we made and said to bring it on back in and they would take care of it. Well, a couple of months passed and I had not had the work done yet. By this time these two sales people had left the dealership, no longer working there. So, with that, there was some resistance from the management to do the promised work because there was no written statement to the fact. Pressing a little further, they were able to contact these former employees and confirm the deal we had verbally made. I received a phone call from Jamie Cox, the customer satisfaction agent and she had good news for me. They were willing to follow through and do the work that was promised. I am grateful for people that understand the words, "honesty" and "integrity." Based on my experience at Chapman, you will find it here. They remember the old school handshake.
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