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  • Great purchase experience but the delivery process really left a bad impression. After purchasing a new home we had been without washer/dryer for a couple weeks and were in dire need of a laundry weekend. Made purchase on Wednesday for Friday delivery - yay! I get a voicemail that the delivery needs to be pushed to Saturday - ok? Delivery guy does install on Saturday and claims the entire washer is broken so a new one will have to come on Monday, we should call our sales guy - ugh. Husband does some tinkering and has the washer working just fine, it appears the deliverer was just using a weird setting during his testing. Washed ten loads that weekend without issue. During all of this on Saturday I called Spencer's as instructed by delivery person - the person I spoke with was super annoyed with my call. After asking for his name and calling out that I was catching on to his attitude, he called me back to apologize for his short tone, there were just a lot of calls coming in. It was quite a shock to be the customer bothering the company that has been bumbling your appliance purchase! I really wanted this all to work because we enjoyed our salesperson so much but it just didn't go as well as it could have.
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