The food and drink choices are REALLY delicious and the concept of the place is brilliant. I prefer to support small businesses and I like the choices in Kensington. I love the writing on the walls in the bathrooms (expressions of gratitude) and the little games available at all the tables. A WOULD be great place for conversation....
Too bad the service there is reliably awful. I would also appreciate a simple "no" when I ask if there's free wireless, instead of a snotty "Um. NO. You have to actually talk to people here. You know, face-to-face." I have to agree with other reviewers who deem the staff hostile. I've been embarrassed to bring friends there twice now.
If they overhauled their staff, I would gladly go back. Until then, I won't be setting foot in there again to be patronized for trying to bring them business.