I originally went to this spa about 5 years ago. I did not like how they did my nails. For the last 3 years this is the only place I will go. Clean, flexible, great service, friendly, comfortable, great colors, good massages, nice. I brought my mother (who is very high end) and she didn't think she would like it, (no appts necessary???) she didn't understand. After one manicure she is hooked, now each time she comes from out of state we go to Palace Nails.