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| - Good ole Bombay Bhel. Always mediocre, nothing special, but one of those places you go to once or twice a year when you rule everything else out. That's what happened to me one night when I had a hankerin' for some take-out butter chicken, naan and some rice.
I don't remember much about the food itself other then when I took a bite of my butter chicken and felt this solid object grinding as I chewed. Figuring it was just a chicken bone I spit it out only to hear the light clanging of glass hitting my plate. Yep, I just found a shard of glass. Now, I'm not one to get angry over something like this, people make mistakes, heck I didn't even want my money back, what I was worried about were the others who might not be so lucky in spitting it out before their internal organs meet a new transparent, jagged silicon based best friend. So, I called the restaurant, gave them the low-down and was told they will investigate and the owner's son would call me the next day to talk about it.
A day went by and no word from the owner's son so I called back and was told he would call me in a bit, which he did only to chastise me for throwing out the remaining butter chicken in question, rather than keeping it for investigation. For all those that fall into similar situations in the future, apparently you're supposed to keep hazardous glass-laden food items in your fridge after initial ingestion so a restaurant's extensive and well-trained forensic team can go all CSI on it. Anyway a few arguments later I finally received a semi-apology and was told to talk to someone named 'Tony' the next day at 6 to get my money back. Was I about to get Soprano'd at Bombay Bhel?
The next day, I came in and asked for Tony, and brought him to a corner of the already small restaurant so that other customers wouldn't hear about the treat-of-the-week in my food. Again, the first question that was asked of me was why I didn't keep the butter chicken in question to bring in. Jokes aside, is this a thing? If I find a razor-blade in my take-out soup do I keep the rest of the soup hermetically sealed in the fridge for future scientific research?
About 30 minutes later going back and forth between Tony and the owner who basically blamed me for the whole situation, Tony generously offered to give me a refund which I never actually asked for...for just the butter chicken. After a look of insult and disgust for not being offered a full refund after finding glass in my food (I'd rather be offered nothing), Tony presented me with a riddle: Why should I get a whole $25ish back when I only found glass in my butter chicken? Surely that doesn't warrant money back on something which was perfectly glass-less like the rice and naan.
Flabbergasted (it's tough to work that into sentences nowadays so I had to take the opportunity). Anyway, flabbergasted I made it my mission to get a full refund and another 30 minutes and a slight scene later (sorry patrons that were there that night) I finally had $25 big ones back in my pocket.
Note to eating establishments: If someone finds glass in your food, apologize, offer a refund even if it's not asked for, and you know, try not to get glass in your food the next time.
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