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  • I called in several hours before on the day of my pre-scheduled appointment time to ask if my stylist had time for me to add a partial color with my cut. I was told, "Oh. She doesn't even work here anymore." Um, excuse me?? This is the first I'm hearing this for an appointment I scheduled 6 weeks earlier? So grateful I called in because otherwise I would have rushed out of work early and driven the 20 mins in the opposite direction of my home to be told I don't have an appointment!? To make it worse, the gal sort of tossed in a very unapologetic, "Oh, someone was supposed to have let you know." And then sounded bewildered when I asked if someone else was able to honor my appointment, like it was somehow not her problem and that was a very outlandish request for me to make! No embarrassed, "we made a mistake, let us fix it!" or "hold on why I rush to figure out how to make this right for you!". No. Just, "ummm... No, I don't think so," and then she was happy to just get me off the phone as fast as possible. Beyond unprofessional. I wasn't ever overly impressed with my experience here to begin with, so it makes the one star an easy choice. When you spend that much money on a service, you have every right as the customer to expect to be treated like you are getting a valuable service experience.
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