Excellent service! Ordered wings and they were a bit salty. It happens. However, the waitress was quick to apologize (sincerely!), offered to replace it (which we told her would not be necessary as we had brushed off the excess salt and eaten most of it), then she brought it to the attention of her manager (who apologized and offered to replace it - again we told him it was not necessary). The manager came back to our table around 5 minutes later and told us the wings had been removed from the tab. We have all been to other restaurants where mistakes are made and apologies given. At times, they may have even removed the item from the bill. What stood out at this establishment was the sincerity, the initiative in righting the situation. They genuinely cared. What was evident was that customer service was not lip service, it is the culture. Refreshing. Beyond the service, the ambience is great! The energy in the air makes you want to stay a while (and we did!). We also enjoyed our drinks. It was my first time at Trolley 5, but it is now my new fave pub in Calgary. I'll be back!