Not sure what happened to this place. The drinks are terrible. Watered down and terrible tea-quality. Tapioca is also overcooked. It's night and day compared to Chatime and Ten Ren's. The bubble tea at Pacific Mall and First Markham Place is better and cheaper.
As for food, I've only tried the popcorn chicken and it's decent. However, it doesn't come with any sauce. If you ask for sauce, they'll give you sriracha and ketchup. Mayo would be nice.
As for the servers, they have no idea what's going on. They constantly have to seek others for answers.
The other day, I ordered a "QQ Milk Tea" which is $5.95. A "QQ" includes both tapioca and jelly. That's how the other tea houses serve it. However, at Destiny, they do not include jelly. I spoke with 3 different servers and they all said the same thing. I asked them "If QQ Milk Tea does not include jelly, what's the difference between this and a regular Milk Tea with Tapioca at $4.95? Why would I pay an extra $1.00 for the same thing?" They were shocked and realized that they fucked up. Anyway, they ended up charging me for the regular milk tea with tapioca at $4.95 but it was a bit of a mission trying to explain everything to them.
One positive thing about this place is the live musician. She was playing the piano and singing. If the tea and service wasn't so poor, I'd return quite often just so I can listen to the musician.