Got there right before 7 p.m. for a simple cut, I was checked in, sat down and watched 3 employees visiting and goofing around amongst each other with no interest in cutting my hair. Now I realize I'm a walk in and maybe they're waiting for an appointment customer, but perception is they didn't care that a new customer was observing their uninterested behavior. If one of them had told me that someone would help me momentarily, I'd have been pacified, but sitting there awkwardly, while they're doing nothing, wasn't impressive. I got up and left after 20 minutes. They had my phone number and could have called to follow up, etc., but they didn't bother. Oh well, they're loss. I'm a great tipper. It's really a shame for the owner of this establishment to lose a new customer who would have referred her friends.