Loved the staff and location of this property. I'd read some complaints about check in time but we arrived around 1p on a Friday and all was smooth. We were able to get into our room and quickly headed out to explore the city on foot. We also could have taken the metro due to proximity of the Place d'Armes station on the orange line. We ate breakfast daily at the Gazette and the buffet is very high quality. Worth taking advantage of if it's in your room rate. The rooms are of typical Westin quality and everything was up to expectations. I love the current shampoo and conditioner selection.
We were upgraded to the Westin Workout Floor and while I didn't get to take advantage of the gym or the pool, both looked great. Love the idea of the glass bottomed pool. The operator responded promptly to minor issues in the room. I received some benefits as SPG member, but also love the specials on the hotel's own site. The Sweet Deal package is a very good one and the benefits are ones that can be used on along weekend without going to waste. There is some confusion among the concierge staff about some of the hotel's offers but overall great service throughout. With its location across from the Palais de Congress and right in the old city, I recommend this for business or leisure travelers.