I can't believe nobody is talking about the horrific website this bank has! It is the total opposite of "user-friendly" and has "maintenance" nearly every day. The kicker is, there are some things (like changing your address) that you can ONLY do online with this bank. You cannot call them and get anything done over the phone. However, you basically had to have built the website yourself to locate anything on there. Also, they'll update it randomly and lose all sorts of information! For 7 years I have paid my credit card online with TruWest with an account from another bank. Now, I log in and all my other bank's information is gone! The kicker is, I can't even just re-enter the new information, I have to first "confirm" my email. I've supposedly sent myself an email confirmation code about 5 times now and have never actually received the code. Beyond frustrating! And when you call a branch, you have to leave a message and someone will call you back... Sometimes days later, and always when it's least convenient. I cannot wait to pay off my credit card and be done with TruWest forever. I really do hope they get it together, because their no interest rate credit cards are amazing and I used to really enjoy banking with them.