I took my Jeep Patriot here after my car decided it did not want to run any more while driving to Las Vegas from San Diego.
After I told the service associate what was wrong with my car, right away he tries to up sell me a 100 service. I understand it is a business, but could we please focus on what is wrong with my car BEFORE you try to sell me more?
After having my car for a few hours I was called and told they could not duplicate the problem. I insisted they take it out again, recommending again the same suggestion that I had when I arrived. By some "miracle" they were able to duplicate the problem and fix my car. It was ready only 2 hours after it was promised. I completely understand that cars are complex machines, and that things happen. Please guess accurately, I'd rather be told 4 hours and have it be less than told 2 and have it be more. Please be straight forward.
The repair was flawless, car runs great. Customer service is in need.