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| - This was the worst experience I have ever had at a McDonald's. Whoever is running this establishment is sorely unaware of sustainable business practices. My thoughts exactly as Jim N.'s below:
"When I think of McDonald's, I generally think of a pretty tightly run ship and expediency.
Something is horribly wrong with this McDonald's."
Before I get into how much this place scrimps on their food offerings (even by McDonald's standards), I'd first like to share my experience at their drive thru. All I wanted was a junior hamburger with fries. At some McDonald's, I've come to realize you have to specify your toppings or else you will literally wind up with a burger between two buns. So I asked for it with ketchup, mustard, onions and pickles--pretty standard--along with a medium frie and ketchup (since packets of ketchup also no longer automatically come with your fries).
The speaker system was so bad I had to repeat my order multiple times. There was a lot of static and the girl taking my order spoke very quickly without annunciating her words. Also the first part of every sentence she said was cut off (not sure if this was due to the speaker malfunctioning or her not knowing how to operate it).
So I pull around, pay $3.59, she hands me the bag. I have learned by now to double check that bag carefully before driving off--no ketchup. I ask for some, she hands me 3 packets, and I drive off.
Upon unwrapping the burger, I was sadly disappointed. Of course I in no way expect a gourmet burger from McD's, but this burger was exceptionally below even McD standards. The so-called "burger" was a sad, 4 mm thick patty of mystery meat--I'm thinking, ok, what can one expect for a few bucks, maybe this McD's decided to skimp on its burgers to meet cost.
Then I opened it up. There was literally a DABBLE of ketchup and mustard--like the amount you might get on your fingers just from opening the bottle, no more than 2 drops--, about 1/4 tsp of minced onion, and one sad pickle. Unbelievable. I don't know how this place stays in business. The clientele need to experience other Cleveland McD's to realize how much this one is ripping them off. Go to the one in University Heights or even the one in the hospital, and you will find much better value for your dollar. I do not foresee this location staying open much longer under current management, I certainly will not be returning.
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