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| - I've been looking forward to trying Bubba Phatz for quite some time. I stopped in today and was immediately impressed that they took all four kinds of credit cards. But the longer I was in the restaurant, the less I was impressed.
The menu was on three chalkboards and was really hard to read. It wasn't put together in a logical manner nor was it easy to see what was really being offered. I ordered a pulled chicken combo which came to just over ten dollars after tax for a pulled-chicken sandwich, a side of coleslaw and a 24 oz. drink. I ordered it to go.
When I was paying, the register said Cash Only right next to as sign displaying all four credit card logos. So I asked and the gentleman behind the counter said his square wasn't working, so I paid cash. Not a huge deal, but definitely something you should be aware of, and definitely confusing. I don't know what a square is, nor do I really care to. The big deal was that I felt rushed even though there was only one person behind me in line and I had never patronized this establishment before. I was handed my food and a cup and that was it. No instructions, no guidance, just here you go.
I went over to the soda fountain and drew my drink, and had to go back to the front counter for a lid and straw. Then I started looking for BBQ sauce. The only things I could find were labeled Hot, Very Hot, and Extreme Heat. I couldn't find anything that I might like to put on my sandwich. So I opened it up and looked to find a small amount of sauce already on the sandwich. I decided that was probably good and took my food to my car.
It smelled really good. Really, it did. But when I got it the 1.5 miles home, and took a bite, I was appalled at how incredibly salty it was. Thinking maybe it was just an awkward bite, I took another and bit into bone. I was disgusted, but hungry, so I kept eating. This is by far the saltiest BBQ I've ever had in my entire life. So salty that after a total of four bites, I was done because all I could taste was salt. I even took the bun off to try the chicken inside to see if it was the sauce or the meat, and it was most definitely the meat.
So, I took a bite of the coleslaw, hoping to salvage at least some part of the ten dollar meal. No. It was bland and tasteless. I ate about half of the slaw because it was my lunch, but it was not something I would eat again.
Overall, my experience here was very negative. Not only was the establishment lacking in basic customer-orientation and customer-service, the food was disgusting. And for over ten dollars, I at least expect my food to be edible. I'm sad that I can't write a good review for this local restaurant, but based on my experience, I won't recommend it to anyone, ever.
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