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  • A mattress is a serious investment. Especially a king sized, which we were after. So we searched high and low, did our research, took "test drives" and concluded that a mattress here was the one we wanted to spend many years of nights on. We probably gave the saleswoman the easiest sale she'd had all month. We walked in, laid down on the mattress one more time, and told her happily "We'll take it!" But rather than be happy with our rather large purchase, she was flabbergasted that we weren't interested in a $100+ mattress protector. She tried pitch after pitch, only to be politely told "No, thanks." She went so far as to explain to me privately that "If we stained the mattress, which with your wife could happen once a month, it will void your warranty." Yeah. I guess with furniture sales the stakes are high. And perhaps this establishment gives premium incentive to their salespeople to pitch accessories. That's cool, but a polite "No thanks" a couple of times should be enough to decline. Going the extra mile to make for a sale by making over-the-line statements, especially when I'm already making a large purchase, shouldn't be part of the game. So much so, that I'm not interested in returning. Edit: As it turns out, the mattress was defective and I had it replaced under warranty. We decided to upgrade mattresses and they allowed us to use the return as a credit. Our salesperson was much less aggressive and was very friendly and helpful during our buying process. Was pleased with our second experience. I have upgraded the rating accordingly.
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