| rev:text
| - EXEC Summary:
+Wasted our time with childish obfuscation of the sales price
+Disregarded our ceiling for buying a vehicle
+Changed terms of finance and what it would take to qualify
Yeah I know sounds like most any used car sales operation in Phoenix. :)
This is a review of the used car sales process and while the staff insist that we must have somehow misunderstood them I don't think that. We went to look at a car, tested it,and left. We liked it enough to discuss terms the day after and that's where the fun started. We had simple needs. Tell us the car price + tax, fees and registration. That's it we didn't want a warranty or many of the other add ons that they try to foist on you. They made an offer, we declined as it was above our stated max of 10k out the door max.
Forward a day and a call from James called wanted us to consider it again at what they called the auction price. (Claimed car was a week away from being auctioned) This sounded better so we found sitter for the kid, drive down and ask for the new price. It was $200 less than previously but still above $10k, and that was that. They had taken up yet another night and this offer just plain sucked. They could have told us on the phone but no they think it's clever to waste people's money acting like a paranoid secret squirrel on a meth bender.
The usual what could we do to guarantee you'd buy it discussion occurred? Easy 8k out the door, that's a pretty low offer,insulting? Maybe but hey once you take the piss with an offer that failed to meet our limit and lose us a few hours of spare time then I get pissy. They didn't even counter, just said no way, can't even get close and the poor dealer's story of how much they were in for that car etc came out. I really thought they would break out some violins.
Next day call about how the night guy mustn't have been informed of the "auction price" offer and really they would let us get it for 9200 out the door Yay:) Erin went down on her own to fill out the paperwork.
( Sidebar) I have really good credit ( there's a reason Scrooge McDuck is Scottish after all) my partner less so, ok it's poor. That's ok we expected to pay dearly for this , her first car, but 20% is just plain awful. Hell when I was new to this country I got a lower rate on a new VW bug.)
They came back over 20% and I suggested she not do this without talking first or seeing if my bank would be a better bet. After she spent more hours at VW Camelback they wanted to run the numbers with me and her ( they still sucked being a full 12% over the number my bank qualified me for today) but in the meantime they told her she no longer qualified at 20% , that it would have to be co signed BUT if we added an extended warranty onto it, they could call in a special favor and they could see about it. That's when we walked for the last time. I could have bought the car, cash but that defeats the rebuilding credit goal. Simply didn't trust them. I think the withholding of credit unless you get to the figure by adding warranties is problematic and coercive in a manner that I'd consider unethical given a prior indication, the reason we were even back in the dealers , that she'd been approved. We received a call saying "they are sorry we misunderstood" some apology, we understand that you get so used to BS that you can't stop doing it even if you want to.
Ended the day at Superstition Honda and bought a used Civic so HA we were serious you jack offs!
The good stuff.The sales guy, (Chigago) Joe was great, personable and the process of showing us suitable cars, getting a decent test drive rather than the 3 rights and your back at the dealers was all pretty happy. I don't know if you can split out the role of the sales people from the finance office but I'd hate to think they are innocent and losing sales because of the F ing I people:)
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