Had to call Carl's on an "emergency" as I arrived to our vacation home during a major heat wave to find that our A/C was not working. This was late on a Saturday.
They worked as hard as they could to get our old (1998) unit working, but were unsuccessful. I finally agreed to have the unit replaced, and they not only did an incredible job, they refunded all the costs we'd already paid trying to repair the old unit.
Honest, prompt, and expert. Can't ask for more than that! Thank you!