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| - On a Costco run with my wife and son. All of three of us were hungry and you know what kind of mistake it is grocery shop while hungry, so we decided to eat before fighting the crowds at Costco.
Red Robin has disappointed us lately, mostly due to not just poor but NO service, so we thought we'd try PBC. Besides, my wife told me that a colleague of hers had been here and absolutely LOVED it.
Dear God, I wish I had called up the reviews on my cell phone first. I can only endorse what everyone else said:
BURGERS: stale buns. small patties (the 8-ounce I ordered looked more like a half-dollar! Cold, almost "plastic" extras (lettuce, onions, tomatoes).
SALAD BAR: wilted brown head lettuce and wilted romaine. Standard toppings.
SOUPS: unmarked. Seemed wise to avoid.
CHICKEN STRIPS: Okay, but seemed frozen and reheated. Certainly not fresh.
SERVICE: This where I differ slightly with the other reviews: the staff was warm, welcoming and friendly. Attentive and good-humored, too. BUT when my wife asked what kind of bun was used with the chicken sandwich, the server froze in her tracks and stuttered out, "Uh, you know. Buns..." Seriously? You don't train the staff to know the buns?
DECOR: Cheesy 80s corporate restaurant feel. I can accept that at a place like Hoss' or other cheap "family" restaurant, but not here.
I was hoping for the best and left disappointed. Maybe this place will transform itself again. Great location right across from Loew's.
P.S. In the car on the way home, my wife called her friend. Oops, she meant Brgr in East Liberty. Silence the rest of the way home...
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