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  • My hamster was sick and hadn't moved for 3 days so I schedule an euthanasia. On the phone, I asked the receptionist how much it would be and she told me $35. I asked there if there were any other fees, such as disposal of the hamster or anything else, and she told me no, it would only be $32. So I went and in the exam room, the lady told me it would be $70+. I was surprised, as I told the lady that I was quoted $32. She told me that it didn't include the consultation fee. "What consultation? I never got a consultation. You just took my hamster and euthanized it." I told her. She kept saying that I had to pay the consultation fee, until finally, in an annoyed tone, she told me she will go ask to waive the consultation fee. In the end, I ended up only paying $32 for them to euthanize my hamster, which in my opinion, is a little high. They told me they gave the hamster gas, and stabbed it in the heart. All that for $35? Well just last week, I called and asked about giving my 9 week old puppy shots, and the lady on the phone told me it would be around $80, but every Tuesday they give free vaccinations from 2:00 - 2:30. Wary about this "free" shot, I asked her, "do you guys charge a consultation fee for this?" She assured me no, that it was completely free. Well, what do you know. I was about to bring my puppy in so I called to schedule an appointment today (Tuesday). This time, a different lady answered, and sounded very impatient and surly. She told me that there were no such thing as a free vaccination. They charged around $30 for the vaccination. I asked her that someone told me they did free vaccinations every Tuesday, which she informed me that this "free vaccination" is not free. They just waive the consultation fee. Extremely annoyed, I thanked her for her time and hung up.. I called another Banfield in Gilbert asking about their vaccinations, and the lady who answered the phone there was very cheerful and polite. Maybe it's just this location with horrendous customer service, clueless assistants, and rude receptionists. However I will never come here again, and will advise my family and friends the same as well.
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