I was a regular customer at this location, I had always had the best experience with every hair stylist and just fell in love with it! However, since they began hiring newer hairstylists, I began to experience unpleasant visits. My most recent one being the worst. I came in to get all the red coloring out of my hair so that I would be able to do service hours. My hair stylist told me it would be hard to get all the red out and showed me a color that looked pretty natural, informing me that it would be about $150 but assured me a more natural color would come out. As she bleached my hair to break down the color I told her the color I put in it. By the end, my hair was still the same exact color, only slightly darker & I ended up paying $125. I complained & the manager,Jesse, and hairstylist ganged up on me & told me that everything that had happened was my fault & they would do nothing for me. Very very very poor customer service by Jesse.